Buchu Blues Stilbaai Self Catering Holiday Home
Terms and Conditions
In these terms and conditions the following terms have the following meanings:
‘Accommodation’ means Buchu Blues shown in the confirmation e-mail or as may otherwise be agreed in writing between the Owner/Agent and the Visitor;
‘Agreement’ means the agreement between The Owner/Agent and the Visitor for the holiday rental of Accommodation on these Terms and Conditions;
‘Visitor’ means the person named in the confirmation invoice.
1.1 These Terms and Conditions are printed in the brochure. The making of a booking will form an agreement on these Terms and Conditions between the Visitor and The Owner/Agent for the holiday rental of the Accommodation.
1.2 The Owner/Agent permits the Visitor to occupy the Accommodation for the holiday period shown in the confirmation e-mail together with the use of its contents.
1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.
2 Price Changes
2.1 Holiday prices are reviewed each year in August, for the coming calendar year. Once prices are reviewed, the price for each Visitor’s booking is confirmed on their confirmation invoice.
2.2 If the Visitor has booked in advance of the price review, and the price for their holiday has changed as a result of the review, The Owner/Agent will notify the Visitor in writing as soon as possible. The Owner/Agent will then ask the Visitor to confirm the booking at the agreed new price, or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue, they shall be entitled to a full refund.
2.3 If The Owner/Agent has not heard back from the Visitor within 4 (four) weeks it shall notify them again and if it has still not received confirmation within a further 4 (four) weeks it shall have the right to terminate the booking. In such circumstances, The Owner/Agent will only be liable for the return of the deposit. It is important in order for The Owner/Agent to correspond with the Visitor that the Visitor keeps The Owner/Agent notified of any changes in their contact details by writing to Owner/Agent (e: email@example.com) or by calling (+27 82 219 0489 (Kassie)/ +27 76 140 55 16 (Thea)).
3. Booking and Payment Terms
3.1 For bookings made 8 (eight) weeks or more in advance, the booking for a holiday will be effective when a deposit of at least one third of the holiday price (rounding up to the nearest South African Rand) has been received by The Owner/Agent. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 7 (seven) working days or less if within 3 (three) months of the holiday start date. The full balance of the total holiday cost (including any increase made in accordance with these Terms and Conditions) will be payable not later than 8 (eight) weeks before the holiday begins.
3.2 For bookings made for a holiday less than 8 (eight) weeks away, full payment must be made at the time of booking.
4. Cancellation Policy
In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:
More than 30 days prior to arrival : 5% cancellation fee
More than 7 days prior to arrival : 50% cancellation fee
Less than 7 days prior to arrival : 100% cancellation fee
5 Owner Right to Refuse/Alter
5.1 The Owner/Agent may, at its discretion, refuse any booking.
5.2 The Owner/Agent may cancel or alter arrangements made for the Visitor whether before or during the holiday period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of the Owner/Agent; or (b) to perform or complete essential remedial or refurbishment works.
5.3 If a booking is altered or cancelled by the Owner/Agent due to circumstances beyond its reasonable control, it will take reasonable steps to offer a suitable alternative booking. If The Owner/Agent is not able to offer such an alternative or the Visitor does not accept the alternative offered, The Owner/Agent will return to the Visitor the relevant proportion of the money paid by the Visitor to The Owner/Agent in respect of the Accommodation and will not otherwise be liable for any loss caused by such alteration or cancellation.
5.4 If a booking is altered or cancelled by the Owner/Agent in order to perform or complete essential remedial or refurbishment works it shall offer the Visitor a cottage in the same or a higher price band (at no additional cost) or in a lower band (where the difference will be reimbursed).
6 Change of Booking
6.1 Transferred bookings are not normally permitted e.g. a transfer from one date to another.
6.2 The Owner/Agent may, at its discretion, accept transferred bookings subject to payment of a fee of R350.00 (three hundred and fifty rand). However, bookings will not normally be accepted within one month of the Visitor’s holiday, or from one calendar year to another.
7 Maximum Numbers of Visitors
Occupation must be limited to the maximum number of persons for the Accommodation stated in the brochure, in the available beds only – no tents, caravans or campervans are allowed. The occupation limits are set in line with the level of services available. To exceed the maximum number of persons the house overloads the facilities available which are often not designed or capable of supporting additional usage, and can lead to extensive and expensive damage. As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage (for example, a malfunctioning septic tank which has been used by a greater number of people than the tank is designed for).
The holiday price will include all charges for water, gas, electricity. Visitors must comply with the instructions found in the welcome pack in the Accommodation regarding the appropriate use on hobs, electric blanket and under floor heating within the Accommodation. Any damage caused by inappropriate usage will be charged to the Visitor.
9 Liability and Loss of Visitor Property
9.1 Any Visitor’s property found at the Accommodation or on Owner property will normally be disposed of, if it is not collected within 6 (six) months and The Owner/Agent may charge a reasonable administration fee to cover the costs of storage and handling of lost property.
10.1 No domestic pets can be accepted in THE BUCHU BLUES
10.2 Assistance dogs are permitted in the Accommodation; however the Visitor must notify The Owner/Agent of the intended presence of any assistance dogs prior to booking.
11 Owner Right of Entry
11.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. The Owner/Agent and its contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
11.2 The Owner/Agent will give the Visitor reasonable notice of such requirements, and aims to restrict the working hours of our contractors to between the hours of 10.00 – 15.30. If this is not possible The Owner/Agent will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.
12 Visitor Obligations
12.1 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. The Visitor agrees to make his or her party aware of these terms and conditions.
12.2 The Visitor agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).
12.3 The Visitor must allow The Owner/Agent and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
12.4 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to The Owner/Agent or to any neighbours.
12.5 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal and recycling.
12.6 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation.
12.7 The use of fireworks by the Visitor or his or her party at the Accommodation is not permitted.
13 Damages and Security Charge
13.1 The Owner/Agent recommends that Visitors hold personal insurance for accidental damage and personal liability.
13.2 If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to The Owner/Agent immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge will be made.
13.3 All bookings will be subject a refundable damage deposit of R1 000 (one thousand rands) at the time of booking.
The cost of any damage or breakages up to the value of R1 000 (one thousand rands) will be deducted from the deposit and the remainder refunded to you. If no damage or breakages happen during your stay the deposit will be refunded to you in full within 4 weeks of the end of your stay.
You will be responsible for the cost of any breakages and/or damage caused in excess of R2 000 (two thousand rands).
14.1 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.
14.3 The maximum occupancy of the Accommodation shall not be exceeded.
15 Water Supply
The Owner/Agent cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of The Owner/Agent’s reasonable control. Visitors must comply with water restrictions set up by the Hessequa Municipality.
If the Accommodation becomes inaccessible due to bad weather The Owner/Agent will take reasonable steps to inform the Visitor and to offer an alternative Owner cottage. However, The Owner/Agent’s liability does not extend to weather related conditions that affect public roads.
17.1 Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact The Owner/Agent. Reasonable steps will then be taken to assist the Visitor.
17.2 The Owner/Agent is committed to ensuring that any problems or complaints the Visitor may have whilst at the Accommodation are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify The Owner/Agent or refusal of reasonable rectification may affect the Visitor’s right to compensation or repayment.
17.3 Visitors must provide a contact telephone number and suitable time for The Owner/Agent to communicate with them about problems or complaints. Visitors must allow access to the Accommodation by any staff or contractors of The Owner/Agent to resolve problems or complaints. If despite contacting The Owner/Agent the problem or complaint remains unresolved, the Visitor must contact The Owner/Agent again. The Visitor must not independently move to other accommodation without first allowing The Owner/Agent the reasonable opportunity to assist in resolving the complaint or problem. If the Visitor does so, or refuses reasonable rectification, the Visitor may affect their rights to compensation or repayment.
18 Arrival and Departure Times
18.1 The Visitor and his or her party must arrive after the arrival time (2:00pm on the first day of the holiday period) but before 7:00 pm and depart before the departure time (10:00am on the last day of the holiday period). Any stay that extends over this period will be subject to a charge being made for additional days.
18.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the holiday period and the Visitor must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement lock/set.
19 Rural way of life
Any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the Accommodation and/or the surrounding land belonging to The Owner, will constitute a breach of the Agreement by the Visitor.
20 Right to Evict
The Owner/Agent may terminate the Agreement on notice, and in such case the Visitor and his or her party must leave the Accommodation, (without compensation being payable to the Visitor or any member of his or her party) if:
20.1 this is deemed necessary by The Owner/Agent where there is a serious breach by the Visitor of the Agreement or the Visitor’s or his or her party’s behaviour endangers the safety of other visitors or members of staff; or
20.2 any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.
Both parties agree to these terms of service.